Frequently asked questions

How many different invitations can I have?

SHIV offers you 7 wedding events. You can choose to use these as you wish. You may use them all yourself or send two for you and two for your partner. You might then have joined invitations for your Civil Ceremony, Wedding Ceremony and your Reception. You can change the event names to suit your specific cultural / event requirements.

1. What is SHIV?

SHIV stands for Share Heartfelt Invitations Virtually – a digital wedding invitation and RSVP platform offering bespoke services with a personal touch. We make it easy for couples to manage every aspect of their wedding invitations online, either independently or with our full support.

2. What’s the difference between the Self Service and Managed Services options?

With Self-Service, you take the lead using our user-friendly platform and helpful guides or demo.

With Managed Services, our team handles everything for you – from sending invitations to tracking RSVPs and managing guest details – giving you a completely hands-off experience.

3. Is there a subscription or ongoing fee?

Nope! SHIV is a one-time purchase. Once you’ve paid, you’ll have access to your account and features until all your wedding invitations are sent.

4. What types of events can I create invitations for?

You can create and name up to 7 wedding events, whether it’s the engagement party, mehndi, sangeet, ceremony, reception, rehearsal dinner, wedding breakfast or anything in between.

5. How do RSVPs work on SHIV?

You can choose from 30 pre-set RSVP. Collect RSVPs from up to 250 guests (with the option to upgrade), and segment responses by event – including dietary needs, travel info, and more.

6. Can I have bespoke questions?

Yes, we offer bespoke questions for a small fee.

7. How are guests contacted?

Collect your guests contact details straight into your SHIV account via your save the date through WhatsApp or SMS. Guests will receive invitations and RSVP links via email making it super simple and accessible – no apps required.

8. Can I personalise the look and feel of my invitations?

Absolutely! SHIV offers you the freedom to design your own invitation designs.

9. Does SHIV offer wedding invitation templates?

SHIV is registered with the ICO (Information Commissioners Office) and will not sell your data to any third parties and will only contact you for reminders for your wedding events and or with any marketing information and promotions associated with SHIV.

10. Does SHIV create bespoke designs?

Yes, for a small fee we will create your wedding invitation suite for you.

11. Can I use my own personal illustrator or designer and still use SHIV’s platform?

Yes, simply ensure your invitation designs are made to our guidelines and specifications.

12. Do I need to be tech-savvy to use SHIV?

Not at all. Our platform is intuitive and easy to use. Plus, not only do we offer a free demo and video tutorials to guide you every step of the way, we also offer human support via WhatsApp or calls.

13. How quickly can I get started?

Right away! Once you purchase your preferred service, you’ll gain immediate access to the platform. If you choose Managed Services, we’ll contact you within 24 hours to schedule your consultation.

14. Can SHIV help manage suppliers or logistics?

Yes! With our Managed Services, we can assist in coordinating with vendors, gathering guest logistics like flights and hotels, and making sure everyone has the info they need – saving you time and stress.

15. Can we add an RSVP deadline?

Yes, you can choose to have one or not. Do note that once the deadline does pass, guests will be unable to RSVP.

16. How safe are my details and guests’ details?

SHIV is registered with the ICO (Information Commissioners Office) and will not contact any of your guests or sell your guests’ details to third parties. We will only contact your guests if you request us to and work as your data processor. We have a secure server and as our platform is only open to you once you make a purchase your guests’ details are even more secure with our platform.